Personal reception of citizens
CHART
PERSONAL RECEPTION OF CITIZENS, LEGAL ENTITIES, INDIVIDUAL ENTREPRENEURS, THEIR REPRESENTATIVES BY THE HEADS OF THE MAIN DEPARTMENT OF SPORTS AND TOURISM OF THE MINSK CITY EXECUTIVE COMMITTEE
it is held at the address Minsk, V. Khoruzhey str., 13/61
| Full name of the head | Current position | Location, phone number | Days and time of reception |
|---|---|---|---|
| Voropai Maxim Kazimirovich | Head of the Main Department of Sports and Tourism of the Minsk City Executive Committee | Office № 202/1 phone/fax: +375 (17) 379-87-78 | 1st, 3rd Wednesday 8.00-13.00 |
| Baranovskaya Olga Igorevna | First Deputy Head of the Main Department of Sports and Tourism of the Minsk City Executive Committee | Office № 202/2 phone/fax: +375 (17) 363-00-62 | 2nd Thursday 08.00-13.00 |
| Mostova Olesya Vasilyevna | Deputy Head of the Main Department -Head of the Department of Physical Culture and Recreation and Tourism of the Main Department of Sports and Tourism of the Minsk City Executive Committee | Office № 204 phone/fax: +375 (17) 343-79-01 | 4th Thursday 08.00-13.00 |
On January 2, 2023, the Law of the Republic of Belarus No. 300-Z dated July 18, 2011 “On Appeals of Citizens and Legal Entities” (as amended on 06/28/2022) came into force with additions and amendments. The Law of the Republic of Belarus dated July 18, 2011 No. 300-Z “On Appeals of Citizens and Legal Entities” (as amended on 06/28/2022) (hereinafter referred to as the Law) establishes the submission of electronic appeals to state bodies and other state organizations and receipt of responses (notifications) to them through the state unified (integrated) republican information system of accounting and processing of appeals from citizens and legal entities (a system for recording and processing appeals).
Users’ access to the system of registration and processing of requests is provided through a website on the global computer network at https://обращения.бел (the Internet site).
Dear visitor!
Electronic appeals of citizens, including individual entrepreneurs (hereinafter referred to as citizens), and legal entities are considered by the addressee in accordance with the requirements of the Law of the Republic of Belarus dated July 18, 2011 No. 300–Z ”On appeals of citizens and legal entities”.
In accordance with the Law of the Republic of Belarus dated July 18, 2011 No. 300-Z ”On Appeals of Citizens and Legal Entities“ (hereinafter – the Law), electronic appeals are presented in Belarusian or Russian.
The procedure for reviewing electronic appeals of citizens is provided for in article 25 of the Law. Consideration of electronic applications
The electronic appeal of a citizen must necessarily contain:
- last name, proper name, patronymic (if any) or initials of the citizen;
- the address of the place of residence (place of stay) of the citizen;
- statement of the essence of the appeal;
- the citizen’s email address.
The electronic appeal of a legal entity must necessarily contain:
- full name of the legal entity;
- location of the legal entity;
- statement of the essence of the appeal;
- the surname, proper name, patronymic (if any) of the head or the person authorized to sign the appeals in accordance with the established procedure;
- the email address of the legal entity.
Electronic applications must be considered no later than 15 days from the date of registration, and those requiring additional study and verification – no later than 1 month, unless another period is established by legislative acts.
Responses to electronic appeals are sent electronically to the e-mail address specified in the electronic appeal, or in writing to the address of the place of residence (place of stay) of a citizen or the location of a legal entity in cases established by the Law of the Republic of Belarus dated July 18, 2011 No. 300-Z ”On appeals of citizens and legal entities“.
According to article 15 of the Law, appeals can be left without consideration on the merits if:
- they are not presented in Belarusian or Russian;
- they do not contain the surname, proper name, patronymic (if any), address of the place of residence (place of stay) of the citizen;
- they do not contain the full name of the legal entity and the address of its location, surname, proper name, patronymic of the head or the person authorized in accordance with the established procedure to sign appeals (for legal entities);
- they contain text that cannot be read;
- contain obscene or offensive words or expressions;
- they are subject to consideration in accordance with the legislation on constitutional proceedings, civil, civil procedure, economic procedure, criminal procedure legislation, legislation defining the procedure for administrative procedure, legislation on administrative procedures, appeals are appeals of an employee to an employer or in accordance with legislative acts, a different procedure for filing and considering such appeals has been established;
- they contain questions that are not within the competence of the organization they were enrolled in;
- the deadline for filing a complaint was missed without a valid reason;
- a second appeal has been filed if it has already been considered on the merits and it does not contain new circumstances relevant to the consideration of the appeal on the merits;
- correspondence with the applicant has been terminated.
According to paragraph 3 of Article 25 of the Law, the withdrawal of an electronic appeal is carried out by submitting a written application or sending an application in electronic form in the same way as the electronic appeal was sent.
The organization’s response to the appeal or the decision to leave the appeal without consideration on the merits may be appealed in accordance with article 20 of the Law.